Cancellation & Refund Policy

Last updated: [date]

This policy applies to all bookings made with The Boho Experience.

Cancellations by you

• 7 or more days before departure — full refund (100%).
• Between 48 hours and 7 days before departure — 50% refund.
• Less than 48 hours before departure, or no-show — no refund.

To cancel, email us as early as possible using the address in the site footer, quoting your name and booking date.

Cancellations by us (weather / safety / operational)

The captain may cancel or cut short a cruise for weather, sea conditions, safety or operational reasons. If we cancel a confirmed cruise before departure, you may choose:

• a full refund, or
• a reschedule to another available date at no extra cost.

If a cruise is cut short after departure for reasons within our control, a fair partial refund may be offered at our discretion. No refund is due for a cruise cut short because of a guest's conduct.

Refunds

Approved refunds are made to the original payment method via Viva.com, normally within 14 days. Bank processing times may vary.

Changes to your booking

To change the date or details of a booking, contact us — changes are subject to availability and may be treated as a cancellation and re-booking under the timings above.